Privacy Policy

1. Introduction

Satyavathy Foods ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

• Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.
• Account Information: Username, password, and order history if you create an account.
• Usage Data: IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies: We use cookies to enhance your browsing experience and analyze site traffic.

3. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you about your orders, returns, or customer service inquiries.
• Send transactional updates such as order confirmations, shipping notifications, and delivery status.
• Improve our website, products, and services based on user behavior and feedback.
• Comply with legal obligations and prevent fraud.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Payment processors (e.g., Razorpay) to securely handle transactions.
• Shipping partners (e.g., Amazon Shipping) to deliver your orders.
• Service providers who assist us with website hosting, analytics, and customer support.
• Legal authorities when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and processed through PCI-DSS compliant gateways.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of non-transactional communications.

To exercise these rights, contact us at support@ssfn.in.

7. Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Satyavathy Foods
4-117, C/o Sri Srinivasa Mandapam, Pothireddipalli Road,
Dharmaram Village, Konaraopet Mandal, Rajanna Sircilla – 505301
Email: support@ssfn.in
Phone: +91 72078 13578